FEES & PENALTIES
1
CANCELLATIONS
Since payment is collected upfront, the following penalties apply to changes or cancellations after booking:
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Immediate Cancellation:
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No refund unless canceled immediately after booking.
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Driver En Route Cancellation:
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No refund once the driver is on the way to pick up the order.
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Pickup Completed:
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No refund once the pickup is completed.
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2
TIME:
The first 15 minutes at both the pickup and delivery points are included in the base price. However, any delay longer than 15 minutes will be assessed a service fee of $0.62 per minute.
3
ABSENSE:
If a pickup or delivery cannot be made due to no fault of On The Move Enterprise LLC, the quoted base price will still apply.
4
AFTER HOURS:
If a pickup or delivery is scheduled after 5:00 P.M. on weekdays or any time on Saturday and Sunday, a premium will be applied to the base price.
It is important to note that these rates are subject to change, and additional fees may apply depending on the specific circumstances of the delivery. It is best to contact us directly for a detailed quote for your specific needs.