Dining-To-Door (Restaurant Delivery): Designed for individuals who want hot, fresh meals from their favorite local restaurants delivered straight to their door. Place your order with the restaurant, then book our reliable delivery service. Priority Delivery (Package Delivery): Ideal for businesses and individuals who need dependable delivery of documents, packages, or other items. Whether it’s time-sensitive or requires special care, our Priority Delivery ensure your items are handled with professionalism and security. Pre-schedule a courier service with two days in advance minimum and count that every courier detail demanded by you will be covered.

Examples of an Order: One Combo Meal from a restaurant (e.g., a burger, fries, and a drink). One Party Tray (e.g., a large catering platter of sandwiches or appetizers). A Single Transaction with grouped items (e.g., 3 tacos purchased as one order).

Dining-to-Door-Specific Policies Dine Express: Includes one order, No stops. Additional stops will incur a fee of $3 per stop. Dine Multi-Order: Covers 2–5 orders and includes one stop. Additional stops will incur a fee of $3 per stop. All orders must be consolidated at the pickup location to qualify for this rate. Dine Bulk Delivery: Covers 6–10 orders and includes up to two stops. Additional stops beyond two will incur a fee of $3 per stop. Bulk orders must be ready for pickup at a single location unless otherwise agreed. Last-Minute Priority Delivery: Available for requests made less than 30 minutes before delivery time. Includes up to 5 orders and one stop. Additional stops are charged at $3 each. Priority delivery requests are subject to availability. Bulk Order Policy What qualifies as a bulk order? Any order with 6 or more items (meals, grouped items, or transactions) is considered a bulk order. What happens if I don’t select the bulk order option? If your order qualifies as bulk but isn't disclosed, the delivery will be paused, and an invoice will be issued for the correct fees. Delivery will resume once payment is confirmed. What does "order" mean for bulk deliveries? An "order" is defined as a single meal, a grouped item, or a transaction placed at the same location. Can I schedule a bulk order in advance? Yes! Bulk orders (6+ items) should be confirmed at least 24 hours in advance for proper scheduling.

What Does NOT Count as a Single Order? Multiple Individual Meals Combined Together: Example: 5 separate meals placed for coworkers but grouped under one name will count as 5 orders. Separate Transactions or Meals for a Group: Example: If a customer orders 6 individual meals for a group, this qualifies as a bulk order.

Yes, we offer after-hours and weekend deliveries for an additional fee. Simply choose the after-hours option when booking your delivery.

Priority Deliveries Booking: Priority Deliveries must be booked at least 48 hours in advance to qualify for priority benefits and scheduling. If a booking is made within 48 hours of the scheduled pickup time, it will be treated as an On-Demand Delivery and charged at the higher rate. Cancellation: No refund once the driver is en route or after the pickup is completed. If canceled more than 48 hours before the scheduled pickup time, a full refund will be provided. Rescheduling: Priority Deliveries cannot be rescheduled within 48 hours of the scheduled pickup time.

We offer a complimentary 15-minute waiting period at both pickup and drop-off. After that, a per-minute waiting fee will apply.

We offer special handling for fragile and high-value items. You can also purchase optional insurance coverage when booking for added protection.

Yes! We provide same-day and on demand delivery options. If you need a delivery completed quickly, select the same day, priority or on demand delivery option when requesting a quote.

We deliver a wide range of items, including: Documents and confidential materials Medical supplies Groceries and perishable goods Fragile items (like glassware and electronics) Oversized and heavy packages Bulk deliveries (custom quotes available) If you have a unique delivery need, contact us to discuss it!

Yes! We can accommodate bulk or large deliveries. Custom quotes are available based on the size and complexity of the order.

Yes, we offer special handling for groceries, beverages, and temperature-sensitive items. Additional charges may apply for this service.

Priority delivery must be booked at least 48 hours in advance to secure premium scheduling and service. On-demand and same day-day request are accepted at a higher rate to reflect urgency and added service effort.

Payment is collected upfront when you book your delivery. This ensures a smooth process and helps us secure your spot for efficient and timely service. Refunds are processed according to our cancellation policy.

Delivery times vary based on distance and traffic conditions. You’ll receive an estimated delivery window when you book. If you need a specific drop-off time, you can request an exact time delivery for an additional fee.

What is our cancelation and rescheduling policy? Policy Terms and Conditions Cancellation Policy: Bookings can be canceled up to 30 minutes before the delivery time. Cancellations made within 30 minutes are non-refundable. Rescheduling Policy: Bookings can be rescheduled up to 30 minutes before the delivery time. After this point, rescheduling is not allowed, and a new booking will need to be made. No-Refund Policy: Payments for cancellations made within the 30-minute window are forfeited and cannot be refunded. Rebooking: Customers may rebook at any time after canceling, but the original payment is forfeited for late cancellations.

If you cancel within 30 minutes of the delivery time, your payment will be forfeited because preparation for your delivery will already be underway. Example: If your delivery is scheduled for 12:00 PM, and you cancel at 11:31 AM, you will not receive a refund. You can, however, immediately make a new booking if you still need a delivery.

If you have any questions about canceling, rescheduling, or rebooking, feel free to contact us directly for assistance.

Yes! If you cancel too late and lose your payment, you can still rebook immediately by creating a new booking. Example: If you cancel at 11:31 AM for a 12:00 PM delivery, you can rebook another delivery for later the same day or a different time. However, the payment for the canceled booking will not be refunded.

We allow cancellations up to 30 minutes before your scheduled delivery time. Cancellations within 30 minutes are not permitted, and your payment will be forfeited. Example: If your delivery is scheduled for 12:00 PM, you can cancel before 11:30 AM. If you try to cancel at 11:31 AM (within 30 minutes), the cancellation will not be accepted, and the payment will not be refunded. Example: Full Refund Policy Before 30 Minutes: Customers who cancel before 11:30 AM for a 12:00 PM delivery can get their money back. After 11:30 AM → No Refund.

You can reschedule your booking up to 30 minutes before your delivery time. After that, rescheduling is not allowed, and a new booking will need to be made. Example: If your delivery is scheduled for 12:00 PM, you can reschedule anytime before 11:30 AM. If you attempt to reschedule at 11:31 AM (within 30 minutes), it will not be allowed, and you’ll need to book a new delivery.

After purchasing, you'll receive access to the "Use My Plan" page, where you can request your delivery pickups.

To become a member, click "Explore Plan," select the plan that fits your needs, and complete your payment.

Members have exclusive access to detailed membership policies in the Members Only Page/Section, available after purchasing a plan.

Once your delivery is on its way, you’ll receive a tracking link via email or text. This link allows you to monitor the status and estimated arrival time of your order in real-time for a seamless experience.

All major credit and debit cards.

You must book at least 30 minutes before your desired delivery time to ensure smooth preparation and delivery.

The time you book is the time your food will arrive at your location.

Terms and Conditions 1. Delivery Arrival Time The time you book is the arrival time for your delivery. Please ensure your order is ready for pickup 20-30 minutes before the scheduled delivery time to avoid delays. 2. Payment Policy Payment is required upfront to confirm your delivery booking. All payments are non-refundable once the pickup process begins. 3. Orders and Additional Fees Each booking covers one order for delivery. If an order is placed incorrectly (e.g., bulk orders as standard), a correction fee of $10 will be applied at the time of delivery. The order will be paused until payment is received. 4. Bundle and Bulk Orders Customers must disclose the nature and size of their orders. Any attempt to combine multiple orders or place bulk orders without proper selection may result in the delivery being paused, and an invoice issued for the appropriate fees. Delivery will resume once payment is confirmed. 5. Invalid Information Providing false or incomplete contact information (e.g., invalid phone numbers or emails) may result in your order being paused or canceled. Orders canceled due to invalid information are not eligible for a refund. 6. Taxes and Total Amount Due The total amount due, including applicable taxes, will be displayed before confirming your booking. 7. Delivery Request Confirmation Once a booking is made, a delivery request is sent to us immediately. We will confirm your booking and dispatch your order promptly. 8. Responsibility Disclaimer We are not responsible for the quality, accuracy, or preparation of your order. For issues related to the items in your order, please contact the restaurant or store directly. 9. Drop Off Once an order is delivered to the designated location and confirmed by the customer or placed in the specified drop-off area, the delivery is considered complete. On The Move Enterprise LLC is not responsible for the order's condition, safety, or theft after it has been delivered. Customers are encouraged to retrieve their orders promptly to avoid any issues. 10. Liability While every effort is made to ensure timely and secure deliveries, the business is not liable for delays or damages caused by factors beyond our control (e.g., traffic, weather conditions). Claims for damaged or lost items must be submitted within 24 hours of delivery.

For deliveries requiring multiple stops, an additional fee of $3 per stop will be applied. Ensure all stops are disclosed during the booking process to avoid delays or additional charges.

Make sure your order is ready for pickup at the restaurant 20–30 minutes before your scheduled delivery time. Example: If your delivery is at 9:00 AM, your food should be ready by 8:30–8:40 AM.

Privacy Policy Member information, including delivery addresses and contact details, will be used solely for the purpose of providing delivery services and will not be shared with third parties.

1. Service Terms Scope of Service On The Move Enterprise LLC provides delivery services for personal and business use, including: Restaurant and essentials delivery Priority and scheduled deliveries On-demand deliveries ​ We reserve the right to refuse service for any reason, including but not limited to the type of goods being transported or delivery location. ​ Delivery Terms Deliveries are made to the address provided at the time of booking. The customer is responsible for ensuring the delivery location is accessible and that someone is available to receive the delivery. If no one is available to receive the delivery, we will contact you for further instructions. Additional fees may apply for redelivery attempts or alternate delivery locations. We reserve the right to refuse delivery if the location is deemed unsafe or inaccessible. ​ Priority and Expedited Deliveries Priority and expedited deliveries are subject to availability. Delivery times are estimates only — we do not guarantee delivery times due to factors beyond our control (e.g., traffic, weather, or third-party interference). A surcharge may apply for priority or expedited delivery requests. ​ 2. Registration and Payment Registration You must provide accurate and complete information when registering for services. Services are not confirmed until payment has been processed, and you receive a confirmation email. We reserve the right to refuse service if we detect inaccurate or incomplete information. ​ Payment All fees are due at the time of booking unless otherwise specified. Payment methods accepted: Credit/Debit Card Other methods as indicated on our website All transactions are processed through secure payment gateways. Prices are subject to change without notice, but changes will not affect already confirmed orders. ​ Customer Cancellations Since payment is collected upfront, the following penalties apply to changes or cancellations after booking: Immediate Cancellation: No refund unless canceled immediately after booking. Driver En Route Cancellation: No refund once the driver is on the way to pick up the order. Pickup Completed: No refund once the pickup is completed. ​ Cancellations by On The Move Enterprise LLC We reserve the right to cancel or reschedule services due to: Severe weather conditions Vehicle breakdown Inaccessible or unsafe delivery locations Insufficient information or contact with the customer If we cancel a service, you will receive a full refund or may choose to reschedule at no additional cost. ​ 4. Delivery Conditions and Customer Responsibilities Packaging and Handling The customer is responsible for ensuring that all goods are properly packaged for transport. We are not responsible for damage to items resulting from inadequate packaging. If packaging presents a safety hazard to the driver or vehicle, we reserve the right to refuse delivery. ​ Restricted and Prohibited Items We do not transport: Hazardous materials (e.g., explosives, flammable substances) Controlled substances Perishable goods without proper handling instructions Cash, jewelry, or high-value items unless expressly agreed in writing ​ Missed Deliveries If no one is available to receive the delivery and no alternate instructions are provided, the driver will make reasonable attempts to contact you. If delivery fails, items may be returned to the point of origin or a redelivery attempt may be made at your expense. ​ 5. Liability and Limitations Loss or Damage On The Move Enterprise LLC is not responsible for damage to goods unless it is caused by negligence on our part. Goods are transported at the customer’s risk unless additional insurance is purchased. Our liability for any loss or damage shall not exceed the value of the service fee paid for that delivery. ​ Delays On The Move Enterprise LLC will make reasonable efforts to complete deliveries on time but does not guarantee delivery times. We are not liable for delays caused by: Traffic, road closures, or detours Weather conditions Vehicle breakdown or equipment failure Customer unavailability ​ 6. Indemnification You agree to indemnify and hold harmless On The Move Enterprise LLC, its drivers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from: Your failure to comply with these Terms of Service Misrepresentation of delivery contents Customer-provided incorrect information Violation of any applicable laws or regulations ​ 7. Intellectual Property All content on our website, including logos, text, images, and software, is the property of On The Move Enterprise LLC unless otherwise stated. Unauthorized use, reproduction, or distribution of our content is strictly prohibited. ​ 8. Limitation of Liability On The Move Enterprise LLC is not liable for: Lost profits or business opportunities Indirect, incidental, or consequential damages Delays or service disruptions caused by factors outside our control Our total liability for any claim shall not exceed the total amount paid for the affected service. ​ 9. Governing Law These Terms of Service are governed by the laws of the State of North Carolina, without regard to conflict of law provisions. ​ 10. Changes to Terms We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified terms. ​ 11. Severability If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. ​ 12. Contact Information If you have any questions about these Terms of Service, please contact us at: On The Move Enterprise LLC Phone: 919.855.0778