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What form of payment are acceptable?All major credit and debit cards.
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What is considered an order?Examples of an Order: One Combo Meal from a restaurant (e.g., a burger, fries, and a drink). One Party Tray (e.g., a large catering platter of sandwiches or appetizers). A Single Transaction with grouped items (e.g., 3 tacos purchased as one order).
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What qualifies as bulk order?Bulk Order Policy What qualifies as a bulk order? Any order with 6 or more items (meals, grouped items, or transactions) is considered a bulk order. What is the pricing for bulk orders? 1 order: Flat rate of $6 (up to 5 miles) or $8 (up to 7 miles). 2-5 orders: $3 per additional order. 6-10 orders: Flat rate of $20. More than 10 orders: Contact us for a custom quote. 1. Two to Five Orders: $3 per additional order. Example: 2 orders = Flat rate + $3. The flat rate is $6 + $3 = $9 5 orders = Flat rate + $12. The rate is $6 + $12 = $18 6-10 orders = Flat rate of $20 (Bulk Deal) What happens if I don’t select the bulk order option? If your order qualifies as bulk but isn't disclosed, the delivery will be paused, and an invoice will be issued for the correct fees. Delivery will resume once payment is confirmed. What does "order" mean for bulk deliveries? An "order" is defined as a single meal, a grouped item, or a transaction placed at the same location. Can I schedule a bulk order in advance? Yes! Bulk orders (6+ items) should be confirmed at least 24 hours in advance for proper scheduling.
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What does NOT count as a single order?What Does NOT Count as a Single Order? Multiple Individual Meals Combined Together: Example: 5 separate meals placed for coworkers but grouped under one name will count as 5 orders. Separate Transactions or Meals for a Group: Example: If a customer orders 6 individual meals for a group, this qualifies as a bulk order.
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What are the terms and conditions for restaurant/food delivery?Terms and Conditions 1. Delivery Arrival Time The time you book is the arrival time for your delivery. Please ensure your order is ready for pickup 20-30 minutes before the scheduled delivery time to avoid delays. 2. Payment Policy Payment is required upfront to confirm your delivery booking. All payments are non-refundable once the pickup process begins. 3. Orders and Additional Fees Each booking covers one order for delivery. If multiple orders are placed for the same delivery time and location, an additional fee of $3 per order will apply. Bulk orders (6 - 10) qualify for a flat $20 bulk rate. 4. Bulk Orders Customers must disclose the nature and size of their orders. Any attempt to combine multiple orders or place bulk orders without proper selection may result in the delivery being paused, and an invoice issued for the appropriate fees. Delivery will resume once payment is confirmed. 5. Invalid Information Providing false or incomplete contact information (e.g., invalid phone numbers or emails) may result in your order being paused or canceled. Orders canceled due to invalid information are not eligible for a refund. 6. Taxes and Total Amount Due The total amount due, including applicable taxes, will be displayed before confirming your booking. 7. Delivery Request Confirmation Once a booking is made, a delivery request is sent to us immediately. We will confirm your booking and dispatch your order promptly. 8. Responsibility Disclaimer We are not responsible for the quality, accuracy, or preparation of your order. For issues related to the items in your order, please contact the restaurant or store directly. 9. Drop Off Once an order is delivered to the designated location and confirmed by the customer or placed in the specified drop-off area, the delivery is considered complete. On The Move Enterprise LLC is not responsible for the order's condition, safety, or theft after it has been delivered. Customers are encouraged to retrieve their orders promptly to avoid any issues.
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